Return & Refund Policy
Last Updated: July 30, 2026
Introduction
Thank you for shopping with DigiOnlineShop.
DigiOnlineShop is owned and operated by Ace Venture. We want you to be satisfied with your purchase. If you are not completely happy with your order, this Return & Refund Policy explains the conditions under which returns and refunds may be requested.
15-Day Return Policy
We offer a 15-day return policy for eligible products.
You may request a return within 15 calendar days from the date your order is delivered.
To qualify for a return, the item must:
- Be returned within 15 days of delivery.
- Be unused or in the same condition in which it was received.
- Be returned in its original packaging.
- Include all accessories, manuals, cables, and any promotional items that were included with the product.
- Be accompanied by proof of purchase or your order confirmation.
Non-Returnable Items
The following items may not be eligible for return unless they arrive damaged or incorrect:
- Opened ink cartridges or toner cartridges.
- Products that have been damaged due to misuse, abuse, improper installation, or unauthorized modifications.
- Products missing original accessories or packaging.
- Clearance, final sale, or specially marked non-returnable items.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery.
When contacting us, please include:
- Your order number.
- A description of the issue.
- Photos of the product and packaging (if applicable).
We will review your request and work with you to resolve the issue as quickly as possible.
Refund Process
Once your returned item has been received and inspected, we will notify you of the outcome.
If your return is approved, your refund will be issued to your original payment method whenever possible.
Depending on your payment provider, it may take several business days for the refunded amount to appear in your account.
Return Shipping
If the return is due to an incorrect, damaged, or defective item, we may provide return instructions or cover the return shipping cost where applicable.
For returns requested for other reasons, the customer may be responsible for return shipping costs unless otherwise stated.
Order Cancellations
Orders may be cancelled before they are processed or shipped.
If an order has already been shipped, it cannot be cancelled, but it may be eligible for return under this policy after delivery.
Exchanges
If you wish to exchange an item, please contact our customer support team. Exchange requests are subject to product availability and eligibility.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Business Owner: Ace Venture
Website: DigiOnlineShop
Sales Enquiries: sales@digionlineshop.com
Customer Support: Support@digionlineshop.com
We are committed to providing a fair and transparent return process and appreciate the opportunity to assist you.
