This Refund Policy outlines the conditions under which refunds may be issued for digital products purchased from Digionlineshop.com.
1. Eligibility for Refund
Refunds are available only when:
- The activation key is invalid or cannot be activated.
- The customer purchased the same product multiple times in error.
- The wrong product was delivered due to our mistake.
- Delivery issues caused by system errors prevented receiving the product.
Refund requests must be submitted within 48 hours of purchase.
2. Refunds Not Granted
Refunds will NOT be issued if:
- The product has been activated or used.
- The customer purchased incompatible or incorrect software.
- The customer changed their mind after purchase.
- The failure to activate is due to device problems, malware, or user error.
- The customer did not follow instructions provided.
- The product was delivered successfully as shown by system logs.
3. Verification Process
To process a refund request, we may require:
- Screenshots of activation errors
- Order ID or confirmation email
- Technical details of the system issue
- Proof of duplicate transactions
4. Refund Method and Timeline
Approved refunds will be issued to the original payment method and may take 3–7 business days depending on the bank or payment provider.
5. Refund Contact
Email: contact@digionlineshop.com